Data Misuse: Call Centre

In another example of data misuse, this time by an Indian call center worker, a woman was sent several “amorous” texts, by a call handler from India as he liked the “sound of her voice”.

In this latest incident a UK woman called BT to arrange the installation of a phone, which resulted in her being put through to the ubiquitous Indian call center. One of the operators there took a fancy to the woman, based on her voice, and as a result started to send her amorous text messages.

In the scheme of data misuse, this is relatively minor, especially compared to CCTV workers in the UK looking into peoples houses, or Indian call center staff stealing thousands of pounds, or hundreds of thousands of pounds.


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